Privacy policy

1. Who we are

Think Asia provides study-abroad guidance and application support. This policy covers our website, consultation bookings, CSCA practice and related communications with students and families.

Our office is at Shine Tower, 5th Floor, 20–22 Alan Pya Pagoda Street, Yangon, Myanmar. For privacy questions or requests, email marketing@thinkasiaeducation.com or call +959 765 929 492.

2. Information we collect

• Consultation bookings: your name, phone or Viber number, optional email address and message, meeting preference, chosen date and time, and booking reference.
• CSCA practice: selected subjects, assigned questions, answers, review flags, timing, saved progress and subject results. After completion, we request your name and email address to unlock your results and send a copy. Providing a phone number is optional.
• Result email records: the recipient, message content, sending status and retry information needed to manage delivery.
• Direct enquiries and applications: information you provide in conversations with our team. If you engage us for application support, this may include the education records and documents needed for that application.
• Technical information: our hosting services may process connection details, IP addresses, request information and diagnostic logs. The website also uses IP-based request limits to reduce misuse.

Please provide only information relevant to your enquiry. Avoid including passport details, financial records, health information or other sensitive documents in a general website message. Our team can explain what is needed and how to provide it when an application requires those documents.

3. How we use your information

• Arrange consultations, respond to enquiries and communicate about the support you request.
• Understand your study goals and help you explore suitable institutions and programmes.
• Deliver CSCA practice, save progress, calculate results and email your score summary. Notify the Think Asia team of your completed practice, contact details and subject results so they can respond to related enquiries.
• Support applications you ask us to handle and maintain the relevant service records.
• Protect the website, investigate errors, prevent misuse and meet applicable obligations.

Where applicable law requires a legal basis for processing, the basis depends on the purpose: responding to a request or providing an agreed service, our interests in operating a secure service, a legal obligation, or your consent where required. Submitting a booking or CSCA result form does not subscribe you to marketing. We do not sell your personal information.

4. CSCA scoring and saved progress

Practice answers are scored automatically against the question answer keys to produce a separate result for each subject. These results are learning feedback, not official CSCA scores, admission decisions or scholarship decisions. Study-direction presets suggest practice combinations; they do not determine your eligibility for a university or programme.

Browser access to an attempt expires after 24 hours. That access limit does not automatically delete the attempt, contact details, results or email records from our database. Contact us if you want to ask about or request deletion of a practice record.

5. Who receives your information

Information is available to team members who need it to provide support or administer the service. Consultation bookings are stored in our database and may be emailed to our counselling team for follow-up.

• Supabase provides database services for enquiries, practice attempts, answers, results and contact records.
• Resend provides email delivery. Result emails include your name and subject score summary, but not your phone number. They are sent to the address you enter, rather than automatically copied to the counselling team.
• Vercel provides website hosting and request processing.
• Universities and other application recipients receive information when needed for application support you have requested. We explain the intended sharing as part of that process.

We may also disclose information when required by applicable law or where necessary to address fraud, misuse or a threat to the rights or safety of others. If you contact us through Viber, Facebook Messenger or another platform, that platform also handles your information under its own policy.

6. International processing

Our service providers and the institutions you apply to may process information outside Myanmar or the country where you live. The locations depend on the provider and service configuration. Where cross-border transfer requirements apply, we must meet those requirements. You can contact us to ask about the providers and arrangements relevant to your information.

7. Cookies and browser storage

CSCA practice uses essential cookies to recognise your browser, protect access to your attempt and identify the current session. The test also keeps a small answer draft and recovery information in your tab’s session storage. Contact form details are not saved in that answer draft.

Timed papers continue counting down while you are away. Leaving a test or clearing browser data does not delete its server records and may prevent you from reopening your results. Blocking essential cookies or storage may stop practice features from working correctly.

This website currently has no advertising pixels or optional analytics integrations. If we introduce optional tracking, we will update this policy and provide any choices required before using it.

8. Retention

We retain information for the purposes described in this policy, including responding to enquiries, supporting applications, providing practice results and resolving delivery or service issues. How long a record is needed depends on the service, our ongoing relationship and applicable legal or record-keeping obligations. The 24-hour practice access window is not a database retention period.

You may ask us to delete information that is no longer needed. We will review the request and explain if any records must be retained. Copies in backups may remain until those backups are replaced under the provider’s normal processes.

9. Security

We use access controls and server-side checks to protect the information handled by our website. Practice access is tied to browser credentials, and answer keys and explanations are withheld until the required completion steps are met. No online system can eliminate every risk. Please use an email address you control and take care when using a shared device.

10. Your choices and requests

You can contact us to ask what information we hold, request a correction or deletion, or raise a concern about its use. Depending on the law that applies, you may also have rights to restrict or object to processing, receive a copy in a portable format, or withdraw consent where processing relies on it. Withdrawing consent does not affect processing already carried out on that basis.

Email marketing@thinkasiaeducation.com with enough information to identify the relevant booking or practice record. Do not send passwords or sensitive documents with an initial request. We may need to confirm your identity before disclosing or changing records, and will respond within any period required by applicable law.

11. Students under 18

Students under 18 should involve a parent or guardian when submitting personal information or arranging consultancy services. If you believe a child has provided information without appropriate permission, contact us so we can investigate and address it.

12. Concerns and complaints

Please contact us first if you have a concern about privacy, so we can investigate and explain our response. Where applicable, you may also raise a complaint with the data protection authority responsible for your situation.

13. Changes to this policy

We may update this policy when our services, providers or data practices change. The date above identifies the latest revision. Any new use of information remains subject to applicable notice and consent requirements. Please also read our terms and conditions.